Legal
Privacy Policy
This policy explains how Cosmiq collects, uses, and safeguards your information.
Information We Collect
We collect details you provide during checkout or support requests, such as email, name, order details, and support messages.
We also collect limited technical data needed for security, fraud prevention, and service reliability.
How We Use Information
Your data is used to process purchases, deliver license keys, respond to support requests, and improve service quality.
We may use aggregated operational data to monitor system health and performance without identifying individual customers.
Data Sharing and Processors
We share only necessary details with trusted providers, such as payment processors and email infrastructure partners.
We do not sell your personal data to third parties.
Data Retention
Order and support records are retained for operational, accounting, and legal obligations for as long as reasonably necessary.
When retention is no longer required, records are deleted or anonymized according to our internal controls.
Contact and Policy Updates
If you have privacy questions, contact us through the support form and include relevant order context when possible.
We may update this policy over time and will reflect significant changes by updating the date shown on this page.
Your Rights and Controls
Depending on your region, you may request access, correction, or deletion of eligible personal data associated with your account or purchase records.
When we receive a verified request, we review it promptly and respond within the timeframe required by applicable law.
To submit a request, contact support and include your purchase email plus a clear description of the request so we can process it safely.
Security and Incident Response
We maintain administrative and technical safeguards designed to protect customer records from unauthorized access, misuse, or disclosure.
If a material incident affects personal data, we investigate quickly, take corrective action, and issue required notices when applicable.
Security practices evolve over time as systems, risks, and legal standards change.
We continuously review our controls to keep account and order workflows resilient as the platform grows.