Support
Get in Touch
Whether you have a question about your order, need help with license key activation, or want to report a technical issue, our support team is here to help. We respond to every inquiry within 24 hours and aim to resolve most issues in a single reply. Our team handles everything from delivery questions to product compatibility and bulk licensing inquiries.
Before you write
Check our FAQ for instant answers to common questions about activation, delivery, and licensing. Many issues — like how to activate a key, supported platforms, and update policies — are covered there.
Response time
Most inquiries receive a reply within a few hours. During peak periods, please allow up to 24 hours. We read every message carefully and aim to resolve your issue in a single reply whenever possible.
Include order details
For faster resolution, include your purchase email address and the product name in your message. If you received an error during activation, a screenshot or the exact error text helps us diagnose the problem quickly.
What we can help with
Our support team handles order inquiries, license activation issues, product compatibility questions, delivery delays, and general questions about our catalog. We also assist with bulk or volume licensing for teams and organizations.
About Cosmiq
Cosmiq is an independent software reseller offering official license keys at competitive prices. We partner with authorized distributors to bring you genuine software at up to 50% off retail. Every purchase includes lifetime licensing with no recurring fees or hidden charges. Learn more on our About page.
Secure payments
All transactions are processed by Stripe, one of the world's most trusted payment providers. Your card details never touch our servers. After payment, your license key is delivered to your email within minutes.